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Vula Connect / Client enquiries
Refunds & cancellations
No purchases or payments are processed through this website. For a refund or cancellation enquiry about an existing engagement, contact us with the details below.
Send your request
Email [email protected] and include:
- Your project or invoice reference.
- Whether you are asking about a refund, cancellation or a change to the engagement.
- A brief explanation and any relevant dates.
Do not include payment-card details, passwords or sensitive project information.
Check the terms for your engagement
Refund eligibility, cancellation deadlines and any fees need to be confirmed against the relevant agreement and applicable law.
This page explains how to make an enquiry. It does not set refund eligibility rules, fees or deadlines. If you are unsure which terms apply, include that question in your email.